Frequently asked questions

What is international debt collection?

When organizations involved in international business do experience clients not timely paying their outstandings they will start looking for assistance. As it is often expensive to find a lawyer in the counhtry of the debtor, companies offering amicable debt collection can turn out to be the best choice. High advance fees, cumbersome administrative requirements, and lengthy legal procedures render it not cost-effective to leave it up to a law firm. Especially if the outstanding amounts are not too high. The methods used by companies offering international debt collection varies to a large extent. See below how we have designated our collecgtions service.

How do you operate?

We have built a collection procedure consisting of several different steps. Wth every step comes a dunning letter which we issue in the language of the debtor (we currently offer 26 languages). We are sending our letters by email, fax, and most of the times we use postal service too. In between the sending of the letters, we are try to reach out to the debtor by phone. Once we have established contact with the debtor we will attempt to come to a quick solution. The basis of our service is to lower payment barriers. From the one hand we offer all sorts of (online) payment options, varying from wire transfers, credit card, to Bitcoin. In case of large oustanding balances, we will offer repayment in instalments and will make the debtor sign a settlement agreement. In these cases we monitor adherence till the end of the repayment schedule. In case a debtor eventually does not pay, we will put them on our international delinquent list. Debtors are always informed about this step, and we leave them the choice whether or not to remain listed. This list is regularly consulted by our clients to check for payment discipline of any new organizations they wish to sign up.

In which countries do you provide your service?

Practically we can offer our service in any country. Throughout the years we have successfully collected invoices in over 130 different countries all around the globe. Our procedures are tailored to collect from hotels in any country and our dunning letters are therefore available in over 25 different languages. In case of necessity to prepare for legal proceedings in any specific country we can rely upon a network of partner law firm who can assist and arrange to prepare for litigation

How do we start using your service? What are your options?

Depending on the requirements of your organization, we offer several different options to start working with us. 1. If you just want to use our debt collections service for a single case, you can let us know and we will agree on a commission rate and just start our procedure. 2. In case you expect to make use of our service for just a couple cases each month, you can opt for our 'Incidental Package'. You can send us up 25 cases max every month against a fixed commission rate of 12%. 3. When your organizations has to deal with relatively high volume of unpaid invoices every month, you can consider to sign up for our 'Regular Plan'. Especially due to the higher volume we can offer a lower commission rate and accept each case of up to EUR 10.000 for just a 9.5% commisison. 4. Some of our clients had requested from us if we could come up with a more comprehensive package including our entire service array. We therefore have recently introduced 'Accounts Receivable Management'. You can send us as much invoices as you would require and we will process them for collection. There is no commission fee for collected funds, you only pay us a fixed montly fee. 5. You can also just trial our service free of charge for a maximum of 3 cases. You will gain temporary access to our case management system. You won't pay us a commission in case we collect. More information HERE

What is your success rate?

The average success rate is every year around 40%. 2/5 invoices assigned to us we successfully collect. Our total average success rate over 2019 was 41.8%

How do we pay for your service?

Every end of the month you receive an invoice from us stating the total commission due. We accept payments via wire transfers, credit card, and several other online payment options. If you are using our full accounts receivables management, you are billed quarterly.

What is no cure no pay?

what do you need to start a collection case?

In order to start a collection case we need to receive the following basic details: 1. Any document corroborating a debt e.g. invoices, contracts/agreements, or any other written document directly indicating a debt is due. 2. Details of the debt i.e. total outstanding balance, date of debt, and if necessary a short explanation on how the debt was incurred. 3. Full name of debtor including all available contact details, and if possible any correspondence with debtor relating to the debt.

How can we check progress on a case?

All our clients receive access to our case management system. You can track all developments in a case. Within the system all communication with a debtor is logged and you can for example view copies (pdf) of the letters we are issuing to a debtor. Also, any payments received are entered in the system and you will receive automated notifications.

What happens if a debtor does not pay at the end of a collections procedure?

Once our collections procedure ends and a debtor has not responded or started repaying the debt, we will list the debtor on our international delinquent list. This list can be consulted by our clients for credit and risk purposes. In addition, and depending on the outstanding balance we will give our clients the choice to explore any legal options in the country of debtor.

Do you also provide legal services?

In particular case, and upon our clients' special request we can arrange for legal procedures. We are developing this service across several countries and will soon update our clients on further options.

Are there any limits to the volume of cases of the outstanding amounts you can collect?

No, there is no limit to the maximum amount of cases we accept every month. We have different packages though which each allow for a certain number of cases and amounts. Automatically, our premium packages have no limit to the monthtly volume and/or outstanding balances you wish to collect. For more information check our pricing and plans HERE

How do we know you are legitimate and your clients indeed assigned you to collect on their behalf.

For every case our clients send us, they send us an official assignment. In order to verify our official involvement you can either contact us so we will send you proof, or you can ask for confirmation directly from our clients. If you are unsure whom to request this information from you can always ask us for contact details.

Modern Debt International

Wycker Brugstraat 17b

6221 EA Maastricht

The Netherlands

T: +31 43 302 0310

F: +31 84 837 3051


©2020 by Modern Debt International.