WHAT IS INTERNATIONAL DEBT COLLECTION?
HOW DO YOU OPERATE?
IN WHICH COUNTRIES DO YOU PROVIDE YOUR SERVICE?
HOW DO WE START USING YOUR SERVICE?
WHAT IS YOUR SUCCESS RATE?
HOW DO WE PAY FOR YOUR SERVICE?
WHAT IS NO CURE NO PAY?
WHAT DO YOU NEED TO START A COLLECTION CASE?
HOW CAN WE CHECK PROGRESS ON A CASE?
Frequently asked questions
What is international debt collection?
When organizations involved in international business do experience clients not timely paying their outstandings they will start looking for assistance. As it is often expensive to find a lawyer in the counhtry of the debtor, companies offering amicable debt collection can turn out to be the best choice. High advance fees, cumbersome administrative requirements, and lengthy legal procedures render it not cost-effective to leave it up to a law firm. Especially if the outstanding amounts are not too high. The methods used by companies offering international debt collection varies to a large extent. See below how we have designated our collecgtions service.
How do you operate?
We have built a collection procedure consisting of several different steps. Wth every step comes a dunning letter which we issue in the language of the debtor (we currently offer 26 languages). We are sending our letters by email, fax, and most of the times we use postal service too. In between the sending of the letters, we are try to reach out to the debtor by phone.
In which countries do you provide your service?
Practically we can offer our service in any country.
How do we start using your service? What are your options?
Depending on the requirements of your organization, we offer several different options to start working with us.
What is your success rate?
The average success rate is every year around 40%. 2/5 invoices assigned to us we successfully collect.
How do we pay for your service?
Every end of the month you receive an invoice from us stating the total commission due.
What is no cure no pay?
what do you need to start a collection case?
How can we check progress on a case?
All our clients receive access to our case management system. You can track all developments in a case. Within the system all communication with a debtor is logged and you can for example view copies (pdf) of the letters we are issuing to a debtor. Also, any payments received are entered in the system and you will receive automated notifications.
What happens if a debtor does not pay at the end of a collections procedure?
Once our collections procedure ends and a debtor has not responded or started repaying the debt, we will list the debtor on our international delinquent list. This list can be consulted by our clients for credit and risk purposes.
Do you also provide legal services?
In particular case, and upon our clients' special request we can arrange for legal procedures. We are developing this service across several countries and will soon update our clients on further options.
Are there any limits to the volume of cases of the outstanding amounts you can collect?
No, there is no limit to the maximum amount of cases we accept every month. We have different packages though which each allow for a certain number of cases and amounts. Automatically, our premium packages have no limit to the monthtly volume and/or outstanding balances you wish to collect. For more information check our pricing and plans HERE
How do we know you are legitimate and your clients indeed assigned you to collect on their behalf.
For every case our clients send us, they send us an official assignment. In order to verify our official involvement you can either contact us so we will send you proof, or you can ask for confirmation directly from our clients. If you are unsure whom to request this information from you can always ask us for contact details.