The Modern Debt approach

1. Intake and first notification

   When we receive a case, we verify the debtor's contact details and the invoice details and register everything in our online case portal. We then send a first debt notification letter giving the debtor 14 days to settle. Ask us for an example.

2. Reminders and mediation

   Over the next two months we send up to four tailored reminders in the debtor's language (we have letters in 35 languages) and call the debtor. When the debtor responds, we mediate: we resolve disputes and agree repayment, in instalments if needed. Every interaction is logged and visible to you.

3. Local agents

   If the debtor does not respond, one of our vetted local agents takes over. They speak the debtor's language, know the local customs and, when needed, visit the debtor in person. Local assignment is included in our collection service.

4. Delinquent register

   Debtors who still do not pay are listed on our international delinquent register, which our clients consult before doing business with a hotel or company. This is a strong incentive and often leads to last-minute payment.

5. Legal services and enforcement

   For larger amounts we can start proceedings abroad through partner law firms in the debtor's country. You decide whether to go ahead, after advice and a quote.

Easy for debtors to pay

Part of our job is to remove every reason not to pay. Debtors can pay online by bank transfer, credit card and other methods, and we offer instalment plans for larger balances, monitored until the last payment.

Clear reporting for you

You get access to our case portal, where you can follow every case, read copies of all letters sent and get notified when payments arrive. At the end of each month you receive a single invoice for the commission due on what we collected.