Debt collection for hospitality

We specialise in recovering overdue commission invoices for OTAs and outstanding bills owed to hotels by their corporate clients. Dunning letters in the debtor's language, a global network of local agents and a tailored approach set us apart from regular collection agencies.

We know the industry

The online booking sector is unusual. The largest travel agencies work with more than 500,000 hotels and process huge numbers of transactions every day. Even with payment processors such as Onyx and Pegasus, many relatively small invoices stay unpaid, and chasing them is slow because of language, administrative and communication barriers.

We know the reasons hotels give for not paying, from invoice corrections after guest no-shows to disputes about commission rates and corporate programme agreements, and we know how to resolve them. We also know how payments get stuck between channels and how to trace them.

Hotels know us

Over the years we have built a large database of contacts in the accounts payable and finance departments of hotels. Most hotels, including the large chains, know Modern Debt and our working methods, and they want to avoid our involvement. When they hear from us, they act.

Hotels that still do not pay are listed on our international delinquent register, which our clients use to check the payment behaviour of hotels before working with them.