Received a letter from us?
A creditor has asked us to collect an outstanding amount. The quickest way to resolve it is to pay or contact us before the deadline in your letter.
Pay online
Log in to our payment portal with the username and password printed in your letter. You can view the full claim, see all invoices and pay securely by bank transfer, credit card or other methods.
Disagree with the claim?
If you believe the amount is wrong or has already been paid, tell us as soon as possible, with any proof you have. We will look into it. If you cannot pay the full amount at once, we are happy to discuss a payment plan.
What happens if you do not respond
Depending on the case and the stage of escalation, not responding can mean that:
- the debt is officially registered
- the collection process continues, including contact from a local agent
- your services with the creditor are suspended or deactivated
- you are listed on our international delinquent register
- legal enforcement proceedings are started
Is this letter genuine?
For every case, the creditor gives us an official assignment. Contact us and we will send you proof, or check directly with the creditor named in your letter.